Practical challenges of virtual assistants in industrial setups
Is there a future for VAs and Voice Interfaces?
Virtual assistant systems promise ubiquitous and straightforward access to information and applications. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric applications. We investigate the challenges of building a virtual assistant. A qualitative study reveals two significant constraints: low user acceptance and a disproportional amount of effort on details. Overall, implementing a virtual assistant for an industrial application is technically feasible but requires significant effort and an understanding of the target audience.
| Authors | Marco Gärtler, Benedikt Schmidt; ABB |
|---|---|
| Publishing Date | 20 Aug 2021 |
| Format | |
| Publisher | Vulkan-Verlag GmbH |
| Language | German |
| Pages | 9 |
| Title | Practical challenges of virtual assistants in industrial setups |
| Subtitle | Is there a future for VAs and Voice Interfaces? |
| Description | Virtual assistant systems promise ubiquitous and straightforward access to information and applications. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric applications. We investigate the challenges of building a virtual assistant. A qualitative study reveals two significant constraints: low user acceptance and a disproportional amount of effort on details. Overall, implementing a virtual assistant for an industrial application is technically feasible but requires significant effort and an understanding of the target audience. |
