Service as profit centre for plant manufacturers

All over the world today, machine and system manufacturers or producers of industrial products are facing major challenges: A globalised economy requires real-time access to qualified service technicians and service engineers as proactive partners on site. As a result of this, modern service packages that go far beyond the scope of basic products will soon develop into a genuine strategic USP (Unique Selling Proposition). However, setting up an effective service organisation involving new technologies is indispensable for this..